Welcome to Home Incident Management
HIMCO is a 100% black owned Level 1 BBBEE company which provides an outsourced platform to the insurance industry for claims administration and incidentmanagement.
Collaborative Partnerships
HIMCO is focusing on collaborative partnerships to shape the future incident management landscape. We believe that competing with existing providers will not differentiates but rather force us to innovate backwards. We embrace technology and see this as a critical component of replacing or reducing the cost of an incident transaction and greatly improving the efficiency
HIMCO, always seeking for your GRATIFICATION
when you need it most
Our Services
Incident and FNOL Management
This is a service for all claims types were we take the first contact or notification and capture the incident for our client. The incident capture excludes risk related information. Added to incident management, is a first notification of loss service where the client is validated for policy cover, full circumstances of loss are captured and the claim is classified.
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New Incident 24*7
We take the first call or first contact 24*7 with your dedicated call centre number, short code service, email notification
Claims FNOL
We complete a full First Notification of Loss transaction with photos, documents and locations in order to classify a claim type and decide on the claim management strategy.
Supplier and Claims Management
This is a service where we take the call and manage the fulfillment of the claim by appointing an approved service provider from either our clients panel or one of our preferred partners to handle the service delivery and customer service SLA. In this instance the SP will handle SLA according to their agreement with our client and invoice client directly.
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Supplier Appointments
We have an extensive network of suppliers and preferred partners that we are able to leverage and appoint to your claim. These providers work according to accepted rates and are BEE qualified.
Claims Management
HIM offers a differentiated product for a full claims management service where we deal with the client experience from the first call until final settlement and customer satisfaction(CSI).
Proudly South African
At HIMCO we embrace the tenants of broad-based black economic empowerment and its applications to corporate social responsibility and capacity building. We are driven to transform the spaces we work in and the formation of HIMCO is driven by our vision to build the first truly black-owned Incident Management business in South Africa.
Value Added Services
CSI, Quality Management & Audits
HIMCO can carry out independent CSI follow-ups on all your claims. This is done using our CSI benchmarking or your own. We have an internal quality management process to evaluate our claims quality and process efficiency taking a number of key result areas into consideration and rating the claims technician with immediate feedback and reports. We offer a service of following up and auditing selective claims and verifying supplier compliance to SLA and Rate cards
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Customer Satisfaction Index (CSI)
We do a CSI on every claim we handle and attach a CSI to the claim in order to process invoices for fees and supplier payments.
Quality Management and Audits
We offer an independent quality management service that reviews claims processes, compliance and technical adherence and output a quality measure
SMME Administration Services
This initiative focuses on elevating the operational efficiency of SMME’s by providing shared administration and customer service capabilities that allows them to compete with previously advantaged businesses that have benefitted from years of exclusive investment by virtue of a monopoly in this sector. We offer our technologies, expertise and services to lower the barriers to entry set by most procurement departments and grow the SMME footprint .
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Association of Black Suppliers
We will spearhead the formation an association for black suppliers to provide all developing SMME’s and new SMME’s with a platform and voice to contribute to the Insurance Supplier Chain. This association will also provide Insurers and Brokers with an opportunity to engage on a national level and work with a framework governed by standards, compliance, skills and service levels.
SMME Shared Service Solution
This initiative focuses on elevating the operational effeciency of SMME’s by providing shared adminstration and customer service capabilities that allows them to compete with previously advantaged businesses that benefitted from years of exclusive investment by virtue of having a monopoly in this sector. We will offer our technologies, expertise and services for Technology, Administration, Client Servicing and Financial Management to lower the barriers to entry set procurement departments.
A fresh alternative to claims incident management…..
24 Hours, 365 Days Help Line
About Us
Executive Team
Eric Sigama
Managing Director
Eric has a proven track record in the Short-Term Claims Administration space and has held a number of senior management and executive positions at leading Insurers over a career that spans 22 years in this industry. He played a key role in the recent acquisition of 24FIx from Europassistance.
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